Refund policy
POP SOME TAGS
RETURNS & REFUND POLICY
Quality pre-loved fashion. Please read before purchasing.
Most of our clothing is pre-loved and individually listed. We inspect and describe every garment as accurately as possible, while respecting your rights under the Australian Consumer Law.
This policy applies to Australian orders only.
1. Change-of-Mind Returns
We do not ordinarily offer refunds or exchanges if you:
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Change your mind
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Select the wrong size
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Decide the item does not suit you
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Find the item cheaper elsewhere
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No longer want the item
However, we may offer store credit at our discretion if:
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You contact us within 5 days of delivery
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The item is returned within 10 days of delivery
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The item is unworn and unused
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The item is returned in the same condition in which it was received
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Any original tags remain attached
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You provide a receipt or other proof of purchase
Items must not be returned without contacting us first.
Customers are responsible for return postage costs on approved change-of-mind returns. We recommend using tracked postage, as POP SOME TAGS cannot issue store credit for a return that does not reach us.
To request a return, email:
These change-of-mind conditions do not limit your rights under the Australian Consumer Law.
2. Faulty, Damaged or Misdescribed Items
Our clothing is carefully inspected before being listed and again before dispatch.
If an item is faulty, unsafe, materially different from its description or otherwise fails to meet a consumer guarantee, please contact us as soon as reasonably possible.
Please include:
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Your order number
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Clear photographs of the issue
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A brief description of the fault or concern
Your rights under the Australian Consumer Law are not limited to a three-day reporting period.
Depending on the circumstances and whether the problem is major or minor, you may be entitled to a repair, replacement, refund or another remedy. As many of our garments are individually listed, an identical replacement may not be available.
POP SOME TAGS will cover reasonable return postage costs where required under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
3. Pre-Loved Condition
Pre-loved clothing may show minor signs of previous use.
Any noticeable marks, damage or significant wear identified during inspection will be photographed or disclosed in the product listing wherever reasonably possible.
Signs of wear that were clearly disclosed before purchase are not considered undisclosed faults. However, this does not limit your rights if an item has an issue that was not disclosed or does not match its description.
Please review the original product photographs, condition information and description carefully before purchasing.
4. Sale Items, Accessories and Gift Cards
We do not accept change-of-mind returns for:
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Sale items
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Items marked Final Sale
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Accessories, including jewellery, hats, belts and bags
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Gift cards
These exclusions apply only to change-of-mind returns.
Sale items, accessories and other goods remain covered by the Australian Consumer Law. If an item is faulty, unsafe or materially different from its description, you may still be entitled to a remedy.
Gift cards are subject to any rights and protections provided under applicable Australian law.
5. Sizing
Pre-loved, vintage and international sizing can vary between brands and may differ from current Australian sizing.
Please review the size shown on the garment label, any provided measurements and the product photographs before ordering.
An item not fitting as expected is generally considered a change of mind unless its size, measurements or description were materially inaccurate.
If you are unsure about sizing, email us before purchasing:
6. How to Request a Return
Before returning an item, email:
Please include your order number and the reason for your return request.
If your return is accepted, we will provide the return address and relevant instructions. Items returned without contacting us first may experience processing delays.
Approved refunds will be returned to the original payment method unless you agree to another form of remedy.
We’re a small independent Australian business committed to describing our clothing honestly and treating our customers fairly.
Thank you for supporting POP SOME TAGS.
— The POP SOME TAGS Team