Refund policy

POP SOME TAGS — RETURNS & REFUND POLICY

Quality pre-loved pieces. One-off drops. Please read before purchasing.

Because most of our items are second-hand and unique, we do things a little differently — but always fairly, and in line with Australian Consumer Law and applicable international consumer laws.

1. General Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn or unused

  • With original tags attached (if applicable)

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

Items sent back without first requesting a return will not be accepted.

To start a return, contact us at:
popsometagsau@gmail.com

If your return is accepted, we’ll send you instructions on how and where to send your package. A return shipping label will be provided where applicable.

You can contact us anytime with return questions at:
popsometagsau@gmail.com

2. Australian Orders

Change of Mind

Due to the second-hand and one-off nature of our items, we do not offer refunds for change of mind.

However, at our discretion, we may offer store credit if:

  • You contact us within 5 days of delivery

  • The item is returned within 10 days of delivery

  • The item meets all eligibility conditions above

Return shipping costs are the responsibility of the customer unless the item is faulty.

Faulty or Misdescribed Items

We carefully inspect every piece. If an item arrives significantly not as described, you are entitled to a remedy under Australian Consumer Law.

Please contact us within 3 days of delivery with:

  • Your order number

  • Clear photos of the issue

  • A description of the fault

If approved, we will cover return shipping and provide a refund, replacement (if available), or store credit.

Minor signs of wear consistent with pre-loved clothing are not considered faults and are part of the charm of second-hand fashion.

3. International Orders (Outside Australia & EU)

For customers outside Australia and the EU, we do not offer refunds for change of mind.

If approved, we may offer store credit provided eligibility conditions are met.

Customers are responsible for:

  • Return shipping costs

  • Any customs duties or taxes incurred during return shipping

We are not responsible for lost returns. We recommend using tracked shipping.

4. Non-Returnable Items

The following items are not eligible for return unless faulty:

  • Sale items

  • Items marked Final Sale

  • Accessories (including jewellery, hats, belts, certain bags)

  • Gift cards

5. Sizing & Condition

We provide detailed photos, measurements, and condition notes for each item.

Please review carefully before purchasing. Vintage and pre-loved sizing may differ from modern sizing.

If you’re unsure, email us before purchasing — we’re always happy to help.

We’re a small independent store built around thoughtful second-hand fashion. Every piece is carefully selected, inspected, and described as accurately as possible.

Thank you for shopping consciously and supporting POP SOME TAGS.

— The POP SOME TAGS Team